Delete Your BharatMart Account

App & Developer

Effective Date: 01 April 2026

This page applies to the BharatMart mobile application, published on the Apple App Store and Google Play Store.

• App Name: BharatMart
• Operated by: BharatMart Trading LLC, Office 43-44, Dubai Municipality Building, Al Fahidi, Bur Dubai, Dubai, UAE
• Published / Developed by: GBCORP LLC, United States of America
• Support email: support@bharat-mart.org
• Legal / Data Protection: legal@bharat-mart.org

Option 1 — Delete From Inside the App

You can request deletion of your account directly from within the App at any time. No payment, subscription or further app interaction is required.

1. Step 1 — Open the BharatMart app and sign in.
2. Step 2 — Tap your profile icon (top-right) → Settings.
3. Step 3 — Scroll to the bottom and tap "Delete Account".
4. Step 4 — Read the red-highlighted confirmation notice carefully.
5. Step 5 — Tap "Delete" to confirm. The App will display the verification email address (support@bharat-mart.org).
6. Step 6 — Send a short email from your registered address to support@bharat-mart.org with subject "Account Deletion Request".
7. Step 7 — Our team will verify your identity and complete the deletion within 7 business days. You will receive a final confirmation email.

Option 2 — Delete by Email (No App Access Required)

If you cannot access the App (lost device, locked account, app uninstalled), you may request deletion by email:

1. Step 1 — Send an email to: support@bharat-mart.org
2. Step 2 — Subject line: "Account Deletion Request"
3. Step 3 — Include the registered email address used to create your account.
4. Step 4 — Include your full name and (if known) your registered phone number for verification.
5. Step 5 — We will verify your identity and process the request within 7 business days. You will receive an email confirming completion.

For security, we will never delete an account on the basis of an unverified request.

Data That Will Be DELETED

• Profile information (name, email, phone number, photo, address)
• Login credentials and authentication tokens
• Saved shipping and billing addresses
• Cart contents and saved / wishlist items
• Search history and recently viewed products
• In-app chat messages between you and sellers / buyers
• Stored payment-method tokens (the underlying card data is held by Stripe and is also revoked)
• Marketing preferences and notification subscriptions
• Device identifiers, push tokens and analytics events linked to your account

Data That Will Be RETAINED (and why)

Some data must legally be retained even after account deletion. The following is kept in a restricted, access-controlled archive and is not used for marketing, profiling or any commercial purpose:

• Tax invoices, order records and payment receipts — retained for 7 years to comply with UAE Federal Decree-Law No. 8 of 2017 (VAT Law) and the UAE Commercial Transactions Law.
• Anti-money-laundering / KYC records (where applicable) — retained for 5 years per UAE Federal Decree-Law No. 20 of 2018.
• Dispute, fraud and chargeback records — retained for 5 years for fraud-prevention and audit purposes.
• Aggregated, fully anonymised analytics — retained indefinitely; cannot be linked back to you.
• Encrypted backup snapshots — purged on a rolling 90-day cycle. Personal data inside backups is unrecoverable for restoration after account deletion is complete.

Deletion Timeline

Stage	When
In-app request received	Account deactivated immediately
Identity verification (email request)	Within 3 business days
Personal data deleted from active systems	Within 7 calendar days of verification
Final confirmation email	Sent on completion
Backup purge of any residual data	Within 90 days

Effect of Deletion

• You will be signed out of all devices.
• You will not be able to recover orders, chats, addresses or saved items.
• Sellers you have transacted with will retain a record of your past orders for tax / legal purposes only.
• You may create a new account in the future using the same email — it will not be linked to your deleted account.

Questions or Complaints

For any question about this deletion process, contact: support@bharat-mart.org

For formal data-protection complaints, contact our Data Protection Officer at legal@bharat-mart.org, or the UAE Data Office: www.dataoffice.gov.ae.

This page forms part of the BharatMart Account Deletion Policy and the broader BharatMart Policies.